Can I cancel my payment?

Cancelling Pending Payments

If your payment is currently pending in the withdrawal queue, the only way to request a cancellation is to contact Member Services so we can review the request and assist with canceling it.

Before requesting a cancellation, please keep in mind that canceling your payment will remove you from your current spot in the queue. If you submit a new payment request afterward, it will be placed at the back of the queue, which may result in additional processing time.

Completed PayPal or Venmo Payments

If your payment has already been marked completed through PayPal or Venmo, we’re unable to cancel or refund the payment because it has already been processed.

If you’re experiencing an issue with a completed payment, please reach out to Member Services so we can review the payment and help determine the next steps.

Acebet Withdrawal Option

If you’re eligible for Acebet, you may have the option to switch your withdrawal from PayPal or Venmo to Acebet. You may also be eligible for a bonus when choosing to switch.

Please keep in mind that once your payment is transferred to Acebet, Acebet’s withdrawal requirements and guidelines will apply.

For more information about available withdrawal methods and their requirements, please review the What are my available payment methods? article.