What is the status of my payment?

PayPal & Venmo Payment Statuses

Pending: Your withdrawal request has been placed in the processing queue. Processing times may vary depending on the overall volume of requests. Once your withdrawal reaches the front of the queue and begins processing, you’ll receive a notification confirming that your payment is being sent.

Complete: Once your payment shows as complete, please allow up to 5 hours for the funds to appear in your PayPal or Venmo account. This 5-hour window is the expected time for the payment to post after it’s marked complete.

If the payment has not appeared after 24 hours and it reflects as complete in the app, please contact Member Services for assistance. There’s no need to contact us during the initial 5-hour posting window.

Failed: Your payment could not be processed, and the funds have been returned to your Benjamin wallet. A failed payment may indicate an issue with PayPal or Venmo processing the transaction. If this occurs, please review your account information and contact Member Services if you need further assistance.

Acebet

Once you transfer your balance to Acebet, they become the main point of contact for any questions or concerns regarding your funds. Since we don’t have access to or control over Acebet account management, you’ll need to contact Acebet Support directly for assistance.

You can reach Acebet Support by emailing support@acebet.cc or by visiting the Acebet website and selecting the headphones icon at the bottom of the page to start a live chat with their support team.

For more information on how Acebet works, please visit What are my available options? article!