Why is my account on hold?

Benjamin monitors account activity to ensure the platform remains safe and secure. Accounts may be flagged if we notice suspicious or unusual activity related to transactions, withdrawals, or account usage. If your account was flagged, it means our system detected behavior that requires further review.

What happens when an account is flagged

• Your account may be placed under review and certain actions (such as withdrawals) may be temporarily restricted.
• You may be asked to verify information or provide additional details to restore your account.
• We assess each case individually and determine the appropriate next steps.

How to resolve a flagged account

• Check for notifications or emails from Benjamin regarding the review.
• Follow any instructions provided, which may include identity verification or providing additional details to restore your account.
• If you believe your account was mistakenly flagged, please contact Member Services for help.