Why haven’t I received my payment?

If you haven’t received a payment that you’re expecting, here’s what to do.

Check the expected processing time

The time it takes for your withdrawal to reach your bank account depends on the method you selected.

• PayPal & Venmo - Funds arrive almost immediately or within minutes of your request
• Same-day payout (RTP Network) - Funds arrive immediately, as long as your bank supports the RTP Network
• ACH transfer - Funds take 5-7 business days to arrive, excluding weekends and holidays
• Gift cards - Funds take 5-7 business days to arrive, excluding weekends and holidays

If you’re still within these timeframes, your withdrawal is likely still processing.

Ensure bank details are accurate

• Go to “Linked Accounts” in the Benjamin app and confirm that your bank account details are accurate.
• If there’s an error in your account number or routing number, the payment will be rejected.

Check for bank processing delays

• Some banks take longer to reflect incoming deposits, especially for first-time withdrawals.
• ACH transfers do not process on weekends or holidays, which can extend wait times.
• If your bank doesn’t support RTP, your withdrawal will automatically default to ACH, which takes longer than an instant payout.

Verify if additional security checks are required

For large withdrawals or first-time payouts, Benjamin may require extra verification to ensure security and prevent fraud.

• Please check your email or notifications to see if additional steps are needed.
• If verification is required, please complete the process to avoid delays.

Confirm that your withdrawal was successfully processed

• Go to your Benjamin Wallet and check the status of your withdrawal.
• “Processing” means the payment is still being processed.
• If you see “Completed” but the withdrawal hasn’t appeared in your bank account, please contact your bank’s support team to check for pending deposits.

Contact Member Services if the delay exceeds the expected timeframe

If your withdrawal has still not arrived within the timeframe listed above, reach out to our Member Services with team the following details:

• Date of withdrawal request
• Selected withdrawal method 
• Transaction ID (if available)
• Bank name and confirmation that the account is active

Our team will investigate the delay and assist in resolving the issue as quickly as possible.