Important Update: Due to an increase in withdrawal requests, we have implemented limits to help ensure our systems continue to operate efficiently and reliably. As part of this update, withdrawal requests are now placed into a processing queue. Processing times may vary depending on overall request volume.
Once your withdrawal reaches the front of the queue and begins processing, you will receive a notification confirming that your payment is being sent.
If you haven’t received a payment that you’re expecting, here’s what to do.
Check the expected processing time
PayPal & Venmo - Funds arrive within minutes of being processed. However, in some cases it may take up to 5 hours to receive processed payments. (Please review important update above)
- See 'Important Update' above regarding impacts to the withdrawal timeframes.
Ensure details are accurate
Please make sure the information in your Benjamin app matches the details listed on your PayPal or Venmo account—especially your phone number.
If your information is not correct when going through the payment steps, do not complete the payment until the updates are made. Proceeding with incorrect information may result in the payment being sent to someone else, and we will be unable to recover or refund those funds.
Contact Member Services if the delay exceeds the expected time frame
If your withdrawal has still not arrived within the time frame listed above, reach out to our Member Services with team the following details:
- Date of withdrawal request
- Selected withdrawal method
- Screenshot of payment in the Benjamin app
Our team will investigate the delay and assist in resolving the issue as quickly as possible.
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